Privacy Policy

Privacy Policy

Introduction

Welcome to https://wall-cladding-bendigo.thebestlocalpro.com (hereafter referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website at https://wall-cladding-bendigo.thebestlocalpro.com.
  2. Any mobile or desktop applications associated with our brand.
  3. Online services and products we offer through these platforms.
  4. Interactions between users and our representatives via email, phone, text, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

When you engage with us through:

  1. Using our Applications and Services: As an authorized user, your account information, including login details and activity data, is processed for the provision of services and customization of your experience.

  2. Visiting Our Websites: We track visitor behavior, gather feedback, and collect technical data like IP addresses and browser types to improve our website functionality and user experience.

  3. Receiving Communications: By subscribing to newsletters or providing contact details, you agree to receive marketing communications, updates, and responses from us.

  4. Making Purchases: We process payment information, order history, and delivery details for transaction completion and customer support.

Personal Data Collection

We collect various types of personal data, which can include:

  1. Account Information: User names, email addresses, and passwords used to create an account on our platform.

  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses for processing payments and preventing fraud.

  3. Financial Information: Bank account details, if provided, for direct deposit or other financial transactions.

  4. Purchase Information: Details about products or services purchased, including quantities, prices, and delivery preferences.

  5. Mobile Device Identifiers: Unique device IDs, advertising IDs, or similar identifiers to deliver personalized content and ads.

  6. Location Data: GPS coordinates or location services data for location-based services and personalization.

  7. Feedback: Comments, reviews, and responses provided by users to improve our products and services.

  8. Social Media Information: If you choose to connect your social media accounts, we may collect profile information from these platforms.

  9. Product Information: Search history, product preferences, and interactions with our online store for personalized recommendations.

We gather this data through various means, including direct user input, automated tracking technologies (like cookies), and third-party data providers, all in compliance with relevant privacy regulations.

Cookies

We use cookies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These are essential for navigating our site and ensuring basic functionalities. They include session management and allowing you to log in.

  2. Preference Cookies: We use these to remember your preferences, such as language selection or layout preferences.

  3. Analytics Cookies: Analytic tools employ these cookies to track website usage, gather user behavior data, and provide insights for improvement.

Users can control non-essential cookie preferences through our Cookie Manager, allowing you to customize your browsing experience.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law:

  1. Legal Requirements: We may need to keep certain data for tax, accounting, or legal purposes, including financial records and transaction histories.

  2. Service Provision: Data required for providing services, resolving disputes, or delivering products/services will be retained until the service is fulfilled.

  3. Data Anonymization: Once the data is no longer needed for these purposes, it will be anonymized or deleted securely.

Security Measures

We have implemented robust security measures to protect your personal data:

  1. Encryption: Data in transit and at rest is encrypted using industry-standard protocols to safeguard sensitive information.

  2. Third-Party Processing: We engage secure third-party service providers to process data on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. Our services are designed for a general audience, and we comply with applicable laws regarding child data protection.

Your Rights

Depending on your location, you have specific rights concerning your personal data:

  1. Access: You can request access to the personal data we hold about you and its current use.

  2. Rectification: Correct any inaccurate or incomplete personal data we maintain about you.

  3. Erasure (Right to be Forgotten): Ask us to delete your personal data, provided it is no longer necessary for our legitimate interests or required by law.

  4. Restriction: Limit the use of your personal data in certain circumstances, such as when you contest its accuracy or lawful basis for processing.

  5. Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.

  6. Objection: Object to the processing of your personal data where we rely on legitimate interests or perform direct marketing.

  7. Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you, including profiling for employment, credit scoring, or health assessment purposes.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to our privacy team:

Email: [email protected]

Mailing Address: [Privacy Team’s Mailing Address]

We are dedicated to addressing your concerns and ensuring a transparent and secure user experience.